THE SWEX
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Knowledge base
Using the platform
About the platform
4
What value do I get after a fire or other natural disasters?
Terms & Conditions
What does the icon with the anchor (secured) mean?
I don't remember my password. What should I do?
Your portfolio
4
How can I see an overview of my current portfolio?
Where can I find the sent/collected bottles?
How can I export an overview of my casks / bottles?
What happens to my whisky if THE SWEX goes bankrupt?
Buy and sell
16
What does unrealised profit in my portfolio mean?
What is the price advisory grade?
How can I sell whisky at the Scotch Whisky EXchange?
How do I buy a bottle?
Where can I see which bottles I have offered?
View all 16
Claiming bottles
2
Where does THE SWEX deliver?
How do I claim one or multiple bottles?
Whisky as an investment product
Whisky in a cask
4
What happens to whisky in cask when it's bottled?
What is the difference between a bottle and whisky bottles in cask?
Which guarantees do THE SWEX gives around bottles in cask?
Where are the casks and bottles stored?
Whisky in a bottle
3
Do the photos of the bottles match the item being offered?
Is the whisky on THE SWEX authentic?
Types of bottles
Manage your account
Creating an account
3
What are the KYC steps?
What are the payment methods to make my deposit?
How do I register with the OPP?
How to manage my account
6
Where can I find my annual overview and other documents?
Does THE SWEX report to the tax authorities?
How can I change my personal details?
How can I terminate my account?
Where can I inspect the status of the Online Payment Platform?
View all 6
Manage your balance
Deposit and withdraw money
3
Payment Methods
Money checkout
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