THE SWEX

My account 4

• How can I change my personal details?
• I don't remember my password. What should I do?
• Where can I find my annual statement and other documents?
• How can I close my account?

Know Your Customer (KYC) procedure 5

• What is the purpose of the Know Your Customer (KYC) procedure?
• What are the Know Your Customer (KYC) steps?
• How do I register with the Online Payment Platform (OPP)?
• Where can I check the status of the Online Payment Platform?
• Does THE SWEX report to the tax authorities?

Storage and insurance 3

• Where are the casks and bottles stored?
• What will happen to my bottles of whisky if THE SWEX unexpectedly oes bankrupt?
• What value do I get after a fire or other natural disasters?

Our rates 1

• What are the costs of THE SWEX?

Deposits and withdrawals 4

• How do I deposit money into my THE SWEX account?
• What are the payment methods to make my deposit?
• Is there a limit to the amount that I can deposit?
• How can I withdraw money?

Buy and sell 12

• Am I obliged to sell my bottles?
• How do I buy a bottle on THE SWEX?
• How do I sell a bottle on the SWEX?
• How do I adjust a sell order (or price)?
• I want to cancel a bid that has been placed, how do I do this?

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My portfolio 8

• How can I see an overview of my current portfolio?
• How can I export an overview of my bottles / casks?
• What is meant by unrealized profit or loss?
• What does the graph on the portfolio page mean?
• How do I build a portfolio?

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Investing in whisky 9

• What is whisky investing?
• Why invest in whisky?
• What are the main value drivers for rare whisky?
• How does age affect whisky prices?
• What are the main risks of investing in whisky?

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Whisky in a cask 3

• What happens to whisky in cask when it's bottled?
• What is the difference between a bottle and whisky bottles in cask?
• Which guarantees does THE SWEX give around bottles in cask?

Whisky in a bottle 2

• Are the whisky bottles on THE SWEX authentic?
• Do the photos of the bottles match the item being offered?

Whisky as a product 6

• What is the definition of Scotch whisky?
• What are the categories of whisky?
• How is whisky made?
• How many bottles are in a cask?
• How should whisky be stored?

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