THE SWEX
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Knowledge base
THE SWEX
My account
4
How can I change my personal details?
I don't remember my password. What should I do?
Where can I find my annual statement and other documents?
How can I close my account?
Know Your Customer (KYC) procedure
5
What is the purpose of the Know Your Customer (KYC) procedure?
What are the Know Your Customer (KYC) steps?
How do I register with the Online Payment Platform (OPP)?
Where can I check the status of the Online Payment Platform?
Does THE SWEX report to the tax authorities?
Storage and insurance
3
Where are the casks and bottles stored?
What will happen to my bottles of whisky if THE SWEX unexpectedly oes bankrupt?
What value do I get after a fire or other natural disasters?
Our rates
1
What are the costs of THE SWEX?
Trading on THE SWEX
Deposits and withdrawals
4
How do I deposit money into my THE SWEX account?
What are the payment methods to make my deposit?
Is there a limit to the amount that I can deposit?
How can I withdraw money?
Buy and sell
12
Am I obliged to sell my bottles?
How do I buy a bottle on THE SWEX?
How do I sell a bottle on the SWEX?
How do I adjust a sell order (or price)?
I want to cancel a bid that has been placed, how do I do this?
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My portfolio
8
How can I see an overview of my current portfolio?
How can I export an overview of my bottles / casks?
What is meant by unrealized profit or loss?
What does the graph on the portfolio page mean?
How do I build a portfolio?
View all 8
Whisky as an investment product
Investing in whisky
9
What is whisky investing?
Why invest in whisky?
What are the main value drivers for rare whisky?
How does age affect whisky prices?
What are the main risks of investing in whisky?
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Whisky in a cask
3
What happens to whisky in cask when it's bottled?
What is the difference between a bottle and whisky bottles in cask?
Which guarantees does THE SWEX give around bottles in cask?
Whisky in a bottle
2
Are the whisky bottles on THE SWEX authentic?
Do the photos of the bottles match the item being offered?
Whisky as a product
Whisky as a product
6
What is the definition of Scotch whisky?
What are the categories of whisky?
How is whisky made?
How many bottles are in a cask?
How should whisky be stored?
View all 6